T
Theo Nakamura
LoyalVIPTHEO-3341
Goal fit · More repeat visits
78%
Lifetime value
$3,288
Visits
301
every ~2 days
Avg spend
$14.10
Last visit
Today
0 days ago
Churn risk
5%
The brain · what Orbit knows
WHO THEY ARE
- Job
- Founder
- City
- Portland
- Family
- Married
- Pets
- None
WHAT THEY DO
- Favorites
- Cortado, Team catering order
- Cadence
- ~2 days
- Best channel
- wallet
- Member since
- Jun 2024
HOW THEY THINK
- Price stance
- premium
- Responds to
- status
- Opens
- wallet, email
Layer 10 · deep memory (the moat)
Facts Orbit never forgets, and how they change what it suggests.
💡 Spends $200+/mo; ignores coupons, replied warmly to a handwritten thank-you
since May 2026→ Stop sending discounts. Use recognition and early access instead.
Layer 4 · this customer's agent
Its own reasoning, reporting up to the business agent.
- Today 9:00amTop 1% by LTV. Coupons suppressed for this profile (pattern P-2).goal weight
- This weekPlaced a team catering order. Offer him standing Friday catering.goal weight
Proposed next move
📲 Wallet+$220
Want Fridays handled, Theo?
We can hold a standing team catering slot every Friday at 9am. One tap to lock it in.
- Why
- High LTV, catering behavior, responds to status not discounts.
- Send when
- Thursday, 3:00pm
- Goal fit
- 78%
On the pass
Active reward
🎁 VIP: skip the line
2,205 points