Yesterday: 42 returning customers, $8,200 in sales. 12 customers looked likely to leave — I messaged 9, 3 replied, 2 booked, and 1 left a review.
What are we working toward?
Every AI action is scored against this one goal. Actions that don't help it get suppressed.
Just say what you need
Top moves for "More repeat visits"
What Orbit noticed
Parents who usually came 3–5pm haven't been back this week. School let out, so their routine flipped. I built a Family Combo and set it to send tomorrow at 1pm to the 22 parents in this group.
Customers who buy a pour-over kit come back for a big cold brew about 19 days later. I now remind them on day 18. Sam is up tomorrow.
They're all past 3x their normal gap between visits. I drafted win-back messages on each person's best channel. 9 are ready to send; Dev's is queued for 4:30pm.
People who spend over $200/month respond to recognition, not discounts. I turned coupons off for them and switched to early access and thank-yous. Projected margin lift: ~$310/mo.